No Show/Cancellation Policy

We are committed to providing you and your children with the best possible care.

We are committed to providing you and your children with the best possible care and have found it necessary to develop a No Show / Cancellation Policy. Many times, parents or patients do not call and cancel scheduled appointments – they just “no show”. This fills our schedule and makes it difficult to see our urgently sick children on a timely basis.

Each day we have at least one physician who is available for same day urgent sick appointments. Our phones are open from 7:30 a.m. to 5:30 p.m.. All appointments must be scheduled by phone. Please do not walk-in. We can always work in an extra patient provided we have some notice. If you choose to walk-in you will be scheduled at the next available appointment. Depending on the day and time, this may result in a significant wait.

No show visits are tracked, and your health plan will be notified if you continually no show.

Three unexcused no-show visits in a calendar year are grounds for dismissal from our practice.

We understand how busy life can get and the fact that schedules can change at a moment’s notice. We request cancellations 24 hours in advance of your scheduled appointment. The purpose of this policy is to reduce the number of unused appointments and make sure our physicians are available for children when needed.

For information on how to contact the office after hours – please ask us how to sign up for our secure patient portal.

Thank you for your understanding and assistance.

I’ve had a wonderful experience here. All the Dr’s have been great and they get you in quickly if you have a sick child. While I wouldn’t hesitate to recommend any of the Dr’s in this practice, Dr. Basu is my absolute favorite. She’s so warm and lovely. Both me and my little guy adore her! (Mamas need comfort, too when their babes are sick!)

Sam E., Orange, CA

This is the best Dr office ever! Dr Mody is AMAZING! She really cares about her patients! She made sure we received information about our daughter as soon as they came in. We weren’t last priority or forgotten about like at our last Dr office.

Mindy J., Irvine, CA

Since the baby’s birth, all of her check ups and vaccines have been through PAM and our baby has been seen by Dr. Martinez, Dr. Dangvu, Dr. Turner and Dr. Mackey. We’ve had great experiences with all of them. I feel confident that my baby is in the right hands and don’t plan on taking her anywhere else.

Vanessa L., Anaheim, CA

Got us in the same day right away, sent us for X-rays and called us back with results all within 2 hours. Then worked hard to get us a referral urgently for the same day. Amazing. The entire staff is so great and helpful!

Kristy N.

We & now so many of our friends & family have had the best experience! Love Dr. Mackey & all the providers at Pediatric & Adult Medicine. Thank you for the great care you take of our kiddos.

Tricia B.