New Patient Welcome Center
We’re so glad you’re here. Whether you’re expecting your first baby or looking for a new medical home for your child, we’d be honored to walk alongside your family, from those very first newborn visits all the way through young adulthood.
Choosing a pediatrician is a big decision, and this page is here to make it easier. You’ll find everything you need to get started: how to become a new patient, what to bring to your first visit, and our office policies.
About Our Practice
Our mission is to provide quality healthcare in a caring office atmosphere. We’re committed to building lifelong relationships with every family we serve.
We’re located in Tustin, CA, and we’re proud to be part of Rady Children’s Health. That means your family gets warm, personalized care close to home, with access to a broader pediatric health system whenever you need it.
Our Services
- Same-day sick care
- Well-child exams
- Newborn care visits
- Physical exams for schools and sports teams
- Immunizations
- Management of chronic illnesses
- Laceration, burn and simple fracture care
Testimonials
Since the baby’s birth, all of her check ups and vaccines have been through PAM and our baby has been seen by Dr. Martinez, Dr. Dangvu, Dr. Turner and Dr. Mackey. We’ve had great experiences with all of them. I feel confident that my baby is in the right hands and don’t plan on taking her anywhere else.
Vanessa L.
Anaheim, CAThis is the best Dr office ever! Dr Mody is AMAZING! She really cares about her patients! She made sure we received information about our daughter as soon as they came in. We weren’t last priority or forgotten about like at our last Dr office.
Mindy J.
Irvine, CAI’ve had a wonderful experience here. All the Dr’s have been great and they get you in quickly if you have a sick child. While I wouldn’t hesitate to recommend any of the Dr’s in this practice, Dr. Basu is my absolute favorite. She’s so warm and lovely. Both me and my little guy adore her! (Mamas need comfort, too when their babes are sick!)
Sam E.
Orange, CABecoming a New Patient
Joining the practice is a simple, three-step process.
Click on each step for additional details.
Step 1: Choose a pediatrician
Every one of our pediatricians is board-certified with extensive training in caring for patients from infancy through age 22. Read about our Tustin pediatricians and pick the one who feels like the right fit.
Step 2: Call to schedule and verify your insurance
Give us a call at (714) 565-7960 and we’ll get your first appointment on the calendar. We’ll also confirm we accept your insurance and verify your coverage before your visit.
Office Hours
Monday through Friday
7:30 a.m. – 5:30 p.m.
Insurance: We accept all major PPO and some HMO plans. Learn more on our Billing and Insurance page. We recommend checking with your insurance company to confirm we’re in-network, but if it’s easier, just let the care coordinator scheduling your appointment know. We’re happy to help you sort it out.
Step 3: Prepare for your first visit
We can’t wait to meet your family. Here’s how to make your first appointment as smooth as possible:
Plan to arrive 15-20 minutes early. We’ll use that time to start your child’s chart and get everyone checked in.
Please bring:
- A valid insurance card (or, if you don’t have it yet: insurance company name, claims address, copay amount, policy holder name, policy number, group number, and suffix)
- Photo ID for the parent or guardian
- Copay, if applicable
- Your child’s immunization record
- Any relevant medical, school, or specialty records — especially helpful if your child has a complex or longstanding medical history
Please complete these forms ahead of time:
For our general patient forms and policies, visit our Patient Forms page.
Helpful resources:
Prenatal Visits
Expecting parents are warmly invited to schedule a prenatal appointment. It’s a chance to meet your child’s future care team, ask questions, and get a feel for what to expect at baby’s very first visit.
Same-Day and Walk-In Visits
We can sometimes fit you in for same-day or walk-in care, depending on the concern and the schedule. Give us a call to check availability.
After-Hours Care
We partner with Rady Children’s Health to offer several options when our office is closed:
- 24/7 Nurse Advice Line: Call 1-844-GET-CHOC for free, round-the-clock guidance from pediatric healthcare experts. This line can also connect you to a virtual physician visit when needed.
- Pediatric Urgent Care: For non-life-threatening illnesses and injuries that need in-person evaluation, Rady Children’s Health has urgent care locations available in Irvine and Orange.
- Emergency: If your child is experiencing a life-threatening emergency, call 911 or go to your nearest emergency room immediately.
Visit our After-Hours Care page for full details and locations.
Office Policies
Cancellations and late arrivals
Life with kids is unpredictable. We get it. If you need to cancel or reschedule, please give us a call as early as you can. If you’re running more than 15 minutes late, we may need to reschedule so we can stay on time for other families. Repeated late cancellations or missed appointments may be subject to additional policy guidelines, so please reach out if you have any questions or unusual circumstances.
Referrals
Some specialty services may require a referral, depending on your insurance and your child’s care needs. If we’re handling the referral locally, our team will walk you through every step. Just contact the office with any questions.
Billing
Charges vary based on the services provided and your insurance coverage. We’ll review any location-specific billing details at your visit, or we can share them anytime upon request. Learn more here.
Supporting Your Child’s Everyday Health
Immunizations
We follow the immunization schedule recommended by the American Academy of Pediatrics (AAP). If your child isn’t fully up to date, that’s okay! Schedule a visit and your pediatrician will work with you on a plan to catch up.
Well-child visits
Well visits matter, even when your child seems perfectly healthy. They’re a chance for your pediatrician to check on growth and development, administer recommended vaccines, run any needed screenings, and connect you with specialists if something comes up.
Ready to Schedule?
For any other questions related to your visit with us, please refer to our frequently asked questions.
Call now to book an appointment with one of our pediatricians.
(714) 565-7960
Visiting Our Office
Address
18102 Irvine Blvd.
Suite 103 and 105
Tustin, CA 92780
Directions
To view directions in Google maps, click the button below
Office Hours
Monday through Friday
7:30 a.m. – 5:30 p.m.
