Billing & Insurance

Pay My Bill

All co-payments are due and payable at the time our services are rendered. We do not bill for co-payments. Statements are sent out on a monthly basis, and bills are considered delinquent 30 days after charges were incurred, or 30 days after your insurance has processed your claim. Accounts over 90 days may be sent to a collection agency. Patients who repeatedly write Non-Sufficient Funds (NSF) checks or whose accounts have been turned over to a collection agency will be asked to leave the practice.

When applicable, our office will be happy to bill your primary insurance company on your behalf. If you have any additional insurance coverage, we will provide the necessary documentation for you to submit a claim. We do not routinely provide end-of-the-year statements for tax purposes. We ask that you maintain accurate financial records as you access our office for medical care.

Please be advised that parents are responsible for knowing precisely what their insurance coverage is (e.g., regarding well baby visit and immunization benefits vs. sick visits) and whether our office is listed as Preferred Providers under your insurance plan. If you are uncertain, please contact you insurance company for clarification. All services not covered by your plan will be billed directly to you. Please bring your current insurance card with you to each visit. All co-payments are payable at the time you register at the front desk.

Payment Options
We accept checks, cash or credit cards. We can offer a flexible payment plan to assist with outstanding balances. Please contact the CHOC Family Payment Center at 714-509-8600.

PPO plans
We are currently participating primary care providers for all major PPO plans. Please verify our level of participation and your particular benefit coverage, with your insurance company as coverage may vary with each health plan, your particular and your type of policy (individual, small group, group, etc.)

HMO plans
We are currently participating primary care providers for SJHAP IPA (St. Joseph Hospital Affiliated Physicians), Monarch IPA, and CHOC Health Alliance.

18102 Irvine Blvd #103 and #105
Tustin, CA 92780-3423


Monday through Friday
7:30 a.m. – 5:30 p.m.

Regular Appointments
8:00 a.m. – 5:15 p.m.

Urgent, Late-Day Appointments
4:45 p.m. – 5:30 p.m.



I’ve had a wonderful experience here. All the Dr’s have been great and they get you in quickly if you have a sick child. While I wouldn’t hesitate to recommend any of the Dr’s in this practice, Dr. Basu is my absolute favorite. She’s so warm and lovely. Both me and my little guy adore her! (Mamas need comfort, too when their babes are sick!)

Sam E., Orange, CA

This is the best Dr office ever! Dr Mody is AMAZING! She really cares about her patients! She made sure we received information about our daughter as soon as they came in. We weren’t last priority or forgotten about like at our last Dr office.

Mindy J., Irvine, CA

Since the baby’s birth, all of her check ups and vaccines have been through PAM and our baby has been seen by Dr. Martinez, Dr. Dangvu, Dr. Turner and Dr. Mackey. We’ve had great experiences with all of them. I feel confident that my baby is in the right hands and don’t plan on taking her anywhere else.

Vanessa L., Anaheim, CA

Got us in the same day right away, sent us for X-rays and called us back with results all within 2 hours. Then worked hard to get us a referral urgently for the same day. Amazing. The entire staff is so great and helpful!

Kristy N.

We & now so many of our friends & family have had the best experience! Love Dr. Mackey & all the providers at Pediatric & Adult Medicine. Thank you for the great care you take of our kiddos.

Tricia B.